Returns, Refunds and Exchange Policy
Not satisfied with your purchase? We have a 60-days return policy!
Any request for returns/exchanges must be submitted to us within 60 days of receipt of goods. Refunds will exclude any delivery, scheduling, location and/or staircase delivery fees (referred to as ‘Delivery Surcharges’) paid when the original order was made, minus any restocking fees (see more under the “REFUNDS” section).
Products that fall into any of the following categories are not eligible for returns and/or exchanges:
- Customized / Made-to-order products
- Clearance / Sale products
- Products that require on-site assembly/installation
- Products that are not in its new and original unopened condition
- Products that have been removed from their original packaging, used, stained, torn, washed, discoloured, dented, damaged and/or with traces of fragrance or odours
- Products that, in our reasonable opinion, has become of unacceptable quality due to fair wear and tear; misuse or mishandling; or failure to take reasonable care.
On-sale / Clearance Items
Please note that for all items that are classified under “On Sale” or “Clearance”, there will be strictly no returns, refunds, exchanges or warranties.
Items should be unused, undamaged, in a resalable condition and with its original packaging and tags fully intact. TAG retains full discretion to decide whether an item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.
Changing of Items
Any changes to order items should be done via email to [email protected] within 48 hours of placing your orders. Please indicate in your email the order invoice number, which can be found in the confirmation email sent to you. Any orders of customised items cannot be changed once they are confirmed.
We only process exchanges for items if they are defective or damaged upon delivery. If you need to make an exchange, please email us at [email protected]. New Delivery Surcharges may be applicable (e.g. staircase delivery, location surcharge).
When you return a product to us (for example, because you have cancelled the order, or because you claim that the product is defective, or if you are not satisfied with the condition of the product), it will be examined by staff to determine if the item is considered defect. If the Product(s) that you have returned is/are considered defective, it will be refunded in full after delivery costs have been deducted.
In the event that the Product(s) delivered falls short of the quantity ordered, it shall be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Product(s) had been delivered in accordance with the Contract.
The cost of return transportation is at your expense.
CANCELLATIONS AND CHANGES
If you would like to cancel or make changes to an order that you have placed, please email us at [email protected] within 48 hours of placing your orders. After this time, any cancellation or changes to the order will result in cancellation and changes fees (35% of purchase amount for items). We regret to inform that Customised Orders or Sale Items are not eligible for cancellation.
Customized furniture options are available for customers who wish to tailor pieces to suit their design needs. After your order has been placed, no cancellation, changes, returns or exchanges are permitted.
Our product warranty varies for different merchandises as outlined below:
Most of our furniture comes with 3 months warranty on manufacturing defects (not including wear and tear or misuse), unless otherwise stated. Should you detect any manufacturing defects or damages which are not due to misuse or wear and tear, please take a picture of the defect or damages and send it to [email protected] with a brief explanation of the problem, including the order invoice number and date of purchase, that can be found in the confirmation email sent to you. We will contact you and arrange for our service team to assess the situation.
In most cases, repairs will be done. If it is deemed beyond repair by the service team, we will exchange the product for an identical product, or similar one of equal or greater price, depending on availability. TAG reserves the right to make the final decision on whether to repair or exchange the product, as well as the replacement product, should an exchange be decided on.
Warranties (if any) for all electrical appliances sold on TAG are provided directly by their respective manufacturers and are stated clearly in product descriptions. Warranty cards and/or relevant warranty details (if any) can be found packed together with the appliance and should be submitted immediately upon purchase.
Warranty claims must be taken up directly with the product’s manufacturer after TAG’s ‘Faulty Exchange Window’ of 7 days.
Within the faulty exchange window of 7 days, TAG will not take in any electrical appliance for exchange, servicing or refund if the electrical appliance is found to be used/greased/stained and is not in its original packaging.
Warranties do not cover wrongly assembled products that are assembled by the customer. Warranties are covered for local orders only and are not applicable to products exported out of Singapore mainland.